Customer Support Specialist

About the role

Foundever is seeking a Customer Support Specialist to join our dynamic team. This role focuses on supporting customers of a well-known lending company, offering assistance with lending questions and needs, and becoming a leader in all lending-related inquiries. You will use a popular communication platform for real-time collaboration, ensuring you're always equipped with the latest information.

Location Requirements

Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT.

Why You Should Join Us

- Competitive hourly wage of $17/H - Engaging and supportive community - Internal career advancement opportunities - Comprehensive benefits including medical, dental, life, and vision insurance, company-matched 401K, paid vacation, EAP, and wellness programs - Employee discounts and referral bonuses

What We Are Looking For

- Legal ability to work in the US - At least 18 years of age - High school diploma or equivalent - Flexibility to work various full-time shifts, including evenings and weekends - Ability to pass a background check

Key Skills

- Strong verbal and written communication skills - Ability to multitask and navigate between screens efficiently - Critical thinking, problem-solving, empathy, adaptability, and reliability - Document interactions, escalate issues with empathy to enhance customer experiences - Clearly explain complex topics to encourage customers to use our products or services

About Foundever™

Foundever® is a global leader in the customer experience (CX) industry, serving +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise support operational needs and deliver seamless experiences to customers in the moments that matter.

Military Friendly

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state, or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.