Customer Support Specialist

Customer Support Specialist

About the role

Support our customers in Lancaster, PA by providing exceptional service and resolving their inquiries promptly.

Responsibilities

• Handle customer calls and emails in a courteous and professional manner
• Resolve customer issues and complaints efficiently
• Provide accurate product information and answer frequently asked questions
• Follow up with customers to ensure satisfaction
• Document interactions and escalate complex issues to supervisors

Requirements

• Excellent communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of customer service best practices
• Basic computer skills, including email and internet usage

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred

Skills

• Strong problem-solving abilities
• Excellent listening and organizational skills
• Proficient in Microsoft Office Suite

Benefits

Flexible schedule, comprehensive training program, opportunities for growth, and competitive compensation package.

Pay

$15 per hour

Schedule

Monday through Friday, 8:00 AM - 5:00 PM