Customer Support Agent
Via · Fort Worth, TX · Yesterday
OTHR$19/hrFull-time
What You'll Do:
- Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
- Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
- Build strong cross-functional relationships across various Via teams and offices and external partners
- Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email
- Effectively prioritize live operational issues and take action based on the information received
- Leverage knowledge of Via products and services to make ad hoc decisions with little guidance
Who You Are:
- Thrives in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
- Ownership mentality: take full responsibility for delivering great service to driver-partners
- Proactive: able to think ahead and anticipate to prevent problems before they start
- An empathetic and effective communicator: you excel at active listening and collaboration
- Comfortable with ambiguity: make thoughtful choices between imperfect options
- Solution-oriented mindset: persistent, creative, and cool under pressure
- Maintains a solution-oriented mindset: persistent, creative, and cool under pressure
- Observant and keen to improve: if something’s not working, you come up with a better way
- An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills.
- Salary Range: $19.00/hour
- Shifts will be 5 days a week (4 weekdays + 1 weekend day)
- Hours available (subject to change): 3:30am - 12pm CT, 12pm - 8:30pm CT, 2pm - 10:30pm CT
- We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
- Successful completion of a drug test is necessary for employment