Title Coordinator I

Position Summary

The Titles Coordinator I will be responsible for managing and coordinating all aspects of titles for our organization. This includes ensuring accuracy, completeness, and proper documentation of titles for our products and services.

Essential Job Duties And Responsibilities

• Handle the processing of vehicle titles with precise accuracy and all activities related to the title/lien perfection unit.
• Cook up and act as a liaison between FDI Collateral Management, Custodian Bank and SFS/FIFS to ensure all auto titles problems are resolved.
• Maintain quality control of current title status reporting ensuring that all exposed titles are handled according to established policies and procedures.
• Research vehicle titles and resolve issues in a timely manner.
• Maintain clear and concise communication with team members and stakeholders regarding titles status and updates.
• Work closely with internal departments with handling difficult accounts and fields title-related questions.
• Maintain confidentiality of personal information for consumers, including, but not limited to, Social Security numbers and dates of birth.
• Perform other administrative tasks and duties as assigned.

Qualifications and Competencies

• Experience: Entry level, no experience required.
• Education: High school diploma and/or GED.
• Skills Required: Strong attention to detail and excellent organizational skills; Proficient in Microsoft Office Suite, particularly Excel and Word; Excellent written and oral communication and interpersonal skills; Ability to multitask and prioritize effectively.

Physical Demands

• Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs.

Qualifications

• Preferred: Minimum 1 month of customer service in related fields experience; Knowledge of title processes, regulations, and compliance is preferred; Bilingual preferred to handle inbound customer calls.

Physical Demands

• Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs.