Coordinator I

Responsibilities

• Provides administrative support to management and general office and clerical duties as needed to support the department.
• Determines and documents desk procedures and updates annually to ensure content is current.
• Enters data into various software systems. Maintains and updates all databases in use accurately. Uploads department documents and files to SharePoint ensuring content is organized and up to date.
• Processes inventory by receiving and scanning documents, assigning numbers, and tracking completion dates using Excel and other tools.
• Maintains and updates Health plan updates within the system when applicable to work assignment and or requested.
• Maintains work assignment grid and makes assignments as outlined.
• Produces and maintains correspondence, forms, reports, and other needed documentation.
• Verifies member eligibility both electronically and using online systems.
• Intakes information over telephone from providers for referrals and authorizations.
• Performs general office and clerical duties as needed to support the department; opens, sorts, date stamps, and distributes mail; answers telephones and determines urgency and priority of requests, questions, and issues; routes calls to appropriate staff in a courteous and professional manner; copies, faxes, files, and generates routine letters to providers and members.
• Captures and coordinates meetings, including but not limited to, creating agendas, taking minutes, and setting up conference rooms.

Qualifications

• High School Diploma or equivalent.
• One (1) year of related experience in the medical/clerical field; or equivalent combination of education and experience.
• Experience in phone-based customer service may be preferred.
• Excellent written and oral communication with problem solving skills.
• Proficient data entry, telephone, and computer skills, including proficiency in multiple software applications including Microsoft Office Suite and SharePoint.
• Ability to work within an interdisciplinary team structure and function in a fast-paced environment while managing multiple priorities and meeting deadlines.
• Strong Organizational Skills Required.
• Excellent Interpersonal And Customer service skills.
• Bilingual skills in Spanish, Tagalog, or Russian may be preferred.

Performance Based Competencies

• Excellent written and verbal communication skills.
• Ability to follow established procedures and protocol.
• Ability to communicate effectively with coworkers, physicians, and health care providers.
• Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers.
• Ability to function effectively with frequent interruptions and direction from multiple team members.