Tire and Battery Service Advisor

Tire and Battery Center (TBC) Associate role focused on maintaining safety, service excellence, and sales floor standards.

Responsibilities

• Maintain facility and sales floor safety by adhering to all safety policies and procedures, conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations.
• Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Present and maintain merchandise by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high-shrink items.
• Monitor tire and battery order status daily and assist members with installation appointments, communicate lead time changes or cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services, providing expert recommendations by identifying needs, explaining warranties, and ensuring the best service and value.
• Drive sales and service excellence by communicating the value of TBC offerings and collaborating with associates to promote member awareness.
• Triage and prioritize service workflow in TBC service bays, using Sam’s Garage to identify waiting members, understand time requirements, and prioritize appointments for efficiency.
• Demonstrate knowledge of safety protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, and selling techniques.
• Leverage technology to enhance operations and engagement using digital tools and handheld devices for sales planning, service improvement, real-time decisions, and product training.
• Serve as a brand advocate by modeling high-quality service, developing team members, and assisting in training.
• Complete vehicle service requests and tests, operate TBC equipment safely, and manage merchandise and supplies.
• Demonstrate strong interpersonal skills, handle challenging situations professionally, and process member purchases, returns, refunds, and exchanges.
• Comply with company policies, procedures, and ethics, using the Open Door Policy and collaborating with team members to meet priorities and deadlines.
• Embrace diversity, foster a culture of belonging, and support team development and recognition.
• Maintain integrity, ethics, and compliance, supporting Walmart’s goal of becoming a regenerative company.
• Deliver results with a customer-first mindset, balancing short- and long-term priorities.
• Drive continuous improvement, adapt to change, and support team members through transitions.
• Follow TBC safety and security guidelines, provide accurate product information, and report complaints or hazards.
• Use TBC equipment and supplies correctly, complete required documentation, and follow Point-of-Sale procedures to prevent shrink.

Qualifications

• Valid state-issued driver’s license.
• 18 years of age or older.

Preferred Qualifications

• Experience in the auto service industry or retail.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour.

Primary location: 40500 Murrieta Hot Springs Rd, Murrieta, CA 92563-6403, United States.