Tire and Battery Service Advisor

About the role

You will maintain facility and sales floor safety and standards, ensure the Tire and Battery Center (TBC) sales floor is organized and stocked, present and maintain merchandise, monitor tire and battery orders, and assist members with appointments and services.

Responsibilities

• Adhere to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations.
• Ensure the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise, set up, clean, and organize product displays, remove damaged goods, sign and price merchandise appropriately, and secure fragile and high-shrink merchandise.
• Monitor the status of tire and battery orders daily and assist members with appointments for installation.
• Communicate lead time changes and order cancellations to members and make alternative suggestions for installation or tire fitments.
• Assist members with tire maintenance and repair services, providing expert recommendations by identifying member needs and explaining warranties.
• Use Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products and ensure members receive the best service and value.
• Drive sales and service excellence by communicating the value of merchandise and services and collaborating with associates to promote TBC offerings.
• Triage and prioritize service workflow in TBC service bays, demonstrating awareness of service requirements and prioritizing appointments to maximize efficiency.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and selling techniques.
• Leverage technology to enhance operations and engagement using digital tools and handheld devices for sales planning, service improvement, and real-time business decisions.
• Serve as a brand advocate by modeling high-quality service and products, developing and influencing team members, and assisting in training.
• Complete vehicle service requests and tests, operate TBC equipment safely, and handle merchandise and supplies properly.
• Demonstrate strong interpersonal skills, handle challenging situations professionally, and engage effectively with members.
• Operate cash registers, process member purchases, and assist with payments, returns, refunds, and exchanges using appropriate procedures.
• Comply with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy and applying these in business processes.
• Complete work assignments and priorities by collaborating with managers, co-workers, and business partners, and adapting to feedback and change.
• Follow TBC safety and security guidelines, provide correct information on TBC goods and services, and report complaints or hazards.
• Follow Point-of-Sale procedures to prevent shrink, assist members with payment methods, and complete sales in a timely manner.

Qualifications

Minimum Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.

Preferred Qualifications

• Auto service industry experience.
• Retail experience.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO for vacation, sick leave, holidays, or other purposes, meeting or exceeding paid sick leave laws where applicable.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates for eligible associates.

Pay

The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed.

Primary Location: 101 CONLEY RD, COLUMBIA, MO 65201-6465, United States of America