Timepiece Manager - REEDS Jewelers, Fenton

Key Responsibilities

• Set the tone for a luxury retail experience by delivering personalized, consultative service and inspiring the team to do the same.
• Consistently exceed individual and store sales goals across fine timepieces and fashion jewelry categories.
• Create a refined and welcoming atmosphere that reflects the prestige of our brand and the elegance of our product offering.
• Ensure seamless client flow and a tailored experience by aligning the right associate with the right guest moment.

Luxury Product Expertise & Team Development

• Serve as the store's authority on high-end fashion jewelry and timepieces, offering a deep understanding of materials, design, and brand heritage.
• Coach and develop the team on product storytelling, craftsmanship details, and positioning each piece as part of a client's personal narrative.
• Execute product launches, visual displays, and trunk shows with precision and a sense of luxury.
• Partner with our prestigious brand vendors to ensure the team is educated, engaged, and aligned with the elevated expectations of our clientele.
• Analyze sales data to identify opportunities and implement strategic training that elevates both performance and the guest experience.

Leadership & Boutique Operations

• Collaborate with store leadership to support talent development, team scheduling, and operational planning.
• Act as the leader on the floor when the Store Manager or Assistant Manager is unavailable, ensuring excellence across all touchpoints.
• Handle client feedback and escalations with grace and professionalism, always preserving the reputation of our store and brand.
• Contribute to a store culture defined by trust, refinement, and shared accountability to our legacy and luxury standards.

Requirements

• Previous experience in luxury retail is required; a background in fine jewelry or timepieces is strongly preferred.
• Genuine passion for delivering elevated, personalized service in a boutique-style environment.
• Exceptional communication skills with the ability to inspire both clients and team members.
• Confident, self-motivated, and solutions-oriented—able to take initiative and adapt in a dynamic, high-end retail setting.
• Meticulous attention to detail and a strong sense of presentation, both in service and store standards.
• Comfortable using modern clienteling tools, CRM platforms, and digital reporting to drive performance and deepen client relationships.

Qualifications

• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required.

Benefits

• Comprehensive compensation program including health/dental/life/LTD insurance, 401k, merchandise discounts, career growth, and a drug-free workplace.
• Equal Opportunity Employer.
• Smoke and drug-free environment.