Luxury Watchmaker - REEDS Jewelers

REEDS Jewelers · Wilmington, NC · 2 mo ago

On-siteArt & CreativeFull-time

Luxury Timepiece Repair & Service
Diagnose mechanical and automatic watch issues with precision
Perform comprehensive service and repairs
Provide accurate repair estimates and service recommendations
Maintain detailed records of all repairs, services, and parts used
Ensure exceptional craftsmanship and adherence to brand standards
Operational Excellence
Communicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectations
Maintain and calibrate watchmaking tools, machines, and equipment to ensure optimal function
Monitor and manage inventory of watch parts, ordering as needed to support timely repairs
Forecast and organize repair workload to consistently meet performance expectations
Support store operations with a collaborative, solutions-oriented approach
Client Engagement & Support
Partner with the sales team to support client consultations and elevate the luxury service experience
Serve as a brand ambassador for craftsmanship and technical excellence

Minimum 3 years of proven experience as a Watchmaker in a luxury or high-end retail environment
In-depth technical knowledge of mechanical and automatic movements, repairs, and servicing
Skilled in polishing, refinishing, and using watchmaking equipment
Able to work with extreme precision and a high level of detail
Strong communication and organizational skills
Basic computer proficiency and experience managing repair workflows
Must be legally eligible to work in the U.S
Must be able to sit or stand for extended periods as required

Comprehensive compensation program including health/dental/life/LTD insurance, 401k, merchandise discounts, career growth
Drug-free workplace

Join REEDS Jewelers as a Luxury Watchmaker and bring your expertise in mechanical and automatic timepiece repair to a brand known for excellence.

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