Timepiece Manager - REEDS Jewelers, Corpus Christi

Key Responsibilities

• Set the tone for a luxury retail experience by delivering personalized, consultative service and inspiring the team to do the same
• Consistently exceed individual and store sales goals across fine timepieces and fashion jewelry categories
• Maintain a hospitality mindset—anticipate client needs, maintain meaningful follow-up, and utilize clienteling tools to build lasting relationships
• Create a refined and welcoming atmosphere that reflects the prestige of our brand and the elegance of our product offering
• Ensure seamless client flow and a tailored experience by aligning the right associate with the right guest moment

Luxury Product Expertise & Team Development

• Serve as the store's authority on high-end fashion jewelry and timepieces, offering a deep understanding of materials, design, and brand heritage
• Coach and develop the team on product storytelling, craftsmanship details, and positioning each piece as part of a client's personal narrative
• Execute product launches, visual displays, and trunk shows with precision and a sense of luxury
• Partner with our prestigious brand vendors to ensure the team is educated, engaged, and aligned with the elevated expectations of our clientele
• Analyze sales data to identify opportunities and implement strategic training that elevates both performance and the guest experience

Leadership & Boutique Operations

• Collaborate with store leadership to support talent development, team scheduling, and operational planning
• Act as the leader on the floor when the Store Manager or Assistant Manager is unavailable, ensuring excellence across all touchpoints
• Handle client feedback and escalations with grace and professionalism, always preserving the reputation of our store and brand
• Contribute to a store culture defined by trust, refinement, and shared accountability to our legacy and luxury standards

Requirements

• Previous experience in luxury retail is required; a background in fine jewelry or timepieces is strongly preferred
• Genuine passion for delivering elevated, personalized service in a boutique-style environment
• Exceptional communication skills with the ability to inspire both clients and team members
• Confident, self-motivated, and solutions-oriented—able to take initiative and adapt in a dynamic, high-end retail setting
• Meticulous attention to detail and a strong sense of presentation, both in service and store standards
• Comfortable using modern clienteling tools, CRM platforms, and digital reporting to drive performance and deepen client relationships

Qualifications

• IDEALLY 6+ months of experience in a leadership or key-holder role within a premium or luxury retail environment
• MUST be legally eligible to work in the U.S.
• MUST be able to sit or stand for extended periods as required