Store Manager (Store 2551)

Responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming. Supports the overall store environment to meet or exceed sales and profit goals while supervising a retail staff that may vary based on store size, location, and expected sales volume.

Responsibilities

• Manage and lead in a multi-unit capacity.
• Provide and model best-in-class guest service: greet guests promptly, respond to questions and concerns courteously, assist guests with video gaming needs, inform guests of promotions, recommend additional items, and thank guests for shopping.
• Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
• Process guest purchases and returns accurately using the Point-of-Sale (POS) system, including handling cash and providing receipts.
• Respond to guest comments or questions in person or on the phone with professionalism.
• Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working shifts independently.
• Communicate regularly with store associates and District Manager to implement store initiatives.
• Set guest service expectations and train associates in job responsibilities, policies, and procedures.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates while adhering to guidelines and ensuring breaks and meals are accounted for.
• Supervise staffing levels to maintain optimum guest service.
• Approve payroll, enter paid time off, and verify accurate payment for all hours worked.
• Provide timely performance feedback and recognition to associates, including written feedback in the HR system.
• Ensure store cleanliness, organization, and merchandising per company guidelines, including restrooms and equipment maintenance.
• Fulfill and ship Omni-Channel orders daily.
• Perform store inventory counts, stock and restock merchandise, and organize products on the sales floor.
• Protect company assets through inventory control, loss prevention, and safety practices, including inspecting associates' belongings as needed.
• Lead the store team in meeting sales, profit, and shrink goals, and complete required administrative duties.
• Count, balance, and reconcile daily business transactions in the POS system.
• Complete closeout paperwork and bank deposits accurately and ensure sufficient cash for transactions.
• Verify shipments for discrepancies, conduct inventories, and report issues to the District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety, address hazardous situations, and report injuries per company guidelines.
• Keep store records and files organized and up to date.
• Form professional partnerships with military personnel on assigned bases (for stores located on military bases).
• Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Proof of identity and eligibility to work in the United States.
• At least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to guests during every visit.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work independently and lead a team to complete tasks in a timely manner.
• Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
• Operate Point-of-Sale (POS) computer systems and basic mathematics (addition, subtraction, multiplication, division, currency).
• Complete required paperwork accurately.
• Follow written, oral, or diagram instructions and convey instructions to others.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week with flexibility for extended hours, nights, weekends, holidays, and occasional overtime.
• Manage pressure and adapt to stressful situations without impacting guest interactions; problem-solver and creative thinker.
• Reliable, trustworthy, and able to use good judgment.
• Ability to work alone.
• Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise up to 30 lbs. from ground level to 4 feet.
• Working understanding of military ranks and insignia (for stores located on military bases).

Schedule

40 hours per week, with flexibility to work extended hours, nights, weekends, some holidays, and occasional overtime.