Luxury Watchmaker - REEDS Jewelers, Fenton
Luxury Timepiece Repair & Service
Diagnose mechanical and automatic watch issues with precision.
Percform comprehensive service and repairs.
Provide accurate repair estimates and service recommendations.
Maintain detailed records of all repairs, services, and parts used.
Ensure exceptional craftsmanship and adherence to brand standards.
Operational Excellence
Communicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectations.
Maintain and calibrate watchmaking tools, machines, and equipment to ensure optimal function.
Monitor and manage inventory of watch parts, ordering as needed to support timely repairs.
Forecast and organize repair workload to consistently meet performance expectations.
Support store operations with a collaborative, solutions-oriented approach.
Client Engagement & Support
Partner with the sales team to support client consultations and elevate the luxury service experience.
Serve as a brand ambassador for craftsmanship and technical excellence.
Requirements
- Minimum 3 years of proven experience as a Watchmaker in a luxury or high-end retail environment.
- In-depth technical knowledge of mechanical and automatic movements, repairs, and servicing.
- Skilled in polishing, refinishing, and using watchmaking equipment.
- Able to work with extreme precision and a high level of detail.
- Strong communication and organizational skills.
- Basic computer proficiency and experience managing repair workflows.
- Must be legally eligible to work in the U.S.
- Must be able to sit or stand for extended periods as required.
Benefits
- Comprehensive compensation program including health/dental/life/LTD insurance, 401k, merchandise discounts, career growth, and a drug free workplace.
- Equal Opportunity Employer.
- Smoke and drug-free environment.