Time Limited Subsidies / Transitional Living Program Case Manager

About the role

Under the supervision of the Director of Case Management Services, the Time Limited Subsidies Program / Transitional Living Program (TLS/TLP) Case Manager delivers case management services to young people ages 18–24 in accordance with Covenant House California’s mission, Five Principles, and policies. The role serves youth in the onsite Transitional Living Program (TLP) and the offsite Time Limited Subsidies Program (TLS), with occasional support for general shelter case management. Typical caseload is approximately 25 youth. The Case Manager works collaboratively with CHC and partner agencies to build rapport, develop structured case plans, provide housing navigation, and support stable housing through approximately six months of aftercare.

Responsibilities

• Provide high-quality support and develop positive relationships with residents and off-site clients through effective use of the CHC case management system, including:
  • Conducting initial intake: welcoming youth, reviewing intake documentation completed by the receiving party.
  • Completing a full intake assessment within 3–7 days and supporting the young person in identifying and accessing relevant resources.
• Develop, implement, and manage an Individual Service Plan (ISP) for each assigned youth:
  • Success Plan (Housing Plan): developed within 30 days of intake and updated every 30 days in both HMIS and ETO systems.
  • Wellness Survey: completed every 30 days.
• Conduct regular home visits by driving to meet youth at their residences — monthly for offsite clients, weekly for onsite clients — to provide case management support and ensure ongoing engagement.
• Maintain a calendar of the youth’s work schedule, appointments, and other commitments in conjunction with the case plan.
• Develop and maintain knowledge of and connection to community resources; make appropriate referrals for services within CHC and to community agencies.
• Engage in positive transition planning with the youth.
• Develop, implement, and manage a Transition Plan, including:
  • Directly helping youth locate and visit housing options, fill out housing applications, conduct housing habitability standards evaluations, and complete required documentation.
  • Providing mediation with landlords and neighbors.
  • Providing written information about landlord/tenant rights and responsibilities.
  • Reviewing and understanding lease requirements.
  • Obtaining, interpreting, and correcting (as needed) rental and credit history.
  • Developing a household budget, reducing expenses, reducing or re-negotiating debt, and/or obtaining consumer credit counseling assistance.
  • Providing information and referral to employment and free or reduced-cost goods and services.
• Partner with community agencies to negotiate and support payment of security deposits, utility assistance, rental assistance, furniture needs, and other housing costs as appropriate.
• Maintain timely, accurate, and high-quality documentation:
  • Monitor and document regular progress of each youth’s case plan; maintain case management files in HMIS and ETO.
  • Document case notes at least once per week reflecting services provided and participant progress.
  • Monitor program outputs and ensure outcomes are met with complete documentation for external grants as required.
  • Document pertinent information in Transition Log, Critical Incident Reports, Wellness Surveys, engagement touchpoints, Follow-Up forms, etc., as necessary.
• Attend department case review meetings; prepare and present assigned cases.
• Participate in weekly one-on-one check-ins and case management meetings with immediate supervisor for guidance, support, and accountability.
• Facilitate or support group activities with young people on a regular basis, including group case management meetings, psycho-education, mediations, and crisis intervention to ensure safety and cleanliness of living environment and communal areas.
• Be on time and present for assigned shifts, scheduled meetings, off-site community collaborative meetings, staff meetings, and training.
• Attend and complete all required and mandatory trainings assigned by CHC, Covenant House International (CHI), the Centralized Training Academy (CTA), the Los Angeles Homeless Services Authority (LAHSA), etc.
• Adhere to all CHC policies and procedures in accordance with the Interim Housing Scope of Required Services.
• Perform duties as assigned by the Director of Case Management Services (or delegate), including ensuring cleanliness and safety of the living environment, providing crisis intervention, and providing backup support/coverage for other direct care positions (e.g., Residential Services, Support Center) at primary and/or nearby sites.

Requirements

• Education: Bachelor’s degree in social services or a related field (e.g., public health, sociology, psychology, social work) from an accredited college or university as defined in Section 94302 of the Education Code.
• Experience: Minimum of three (3) years of case management or relevant experience, preferably with homeless or runaway youth and/or youth experiencing mental illness conditions. Minimum of one (1) year working with homeless and/or vulnerable populations. Demonstrated leadership and program development experience are preferred.

Skills

• Working knowledge of evidence-based practices: harm reduction, housing first, and trauma-informed care; familiarity with crisis intervention and de-escalation approaches.
• Knowledge of positive youth/adolescent development, case management, and community resources.
• Awareness and sensitivity to the needs of youth experiencing homelessness and human trafficking.
• Self-starter and team player with ability to work collaboratively with other staff.
• Good organizational skills and ability to communicate with members, clients, vendors, and the public.
• Communication with and about youth must reflect a “strength-based” and “trauma-informed” approach.
• Knowledge of housing navigation and rental process/resources is a plus.
• Bilingual English/Spanish preferred.

Qualifications

• Working Conditions: Facility includes general business office environments and communal residential shelter environments. Must be able to lift up to 40 lbs.