TikTok Shop Division Lead — Head of Marketplace Management (AI-Forward Agency)

About the role

We are onboarding a new tier of top-shelf clients, and we need a leader for our Marketplace Management division. You will own our marketplace management division end to end: the clients, the standards, the systems, and eventually the team. This is a senior seat with real authority, reporting directly to leadership.

What you will own

• Full ownership of TikTok Shop accounts for our premium clients, from strategy through execution
• Shop setup, catalog and listing architecture, compliance, and shop health metrics
• Paid strategy across TikTok Shop Ads, GMV Max, LIVE, and shoppable video
• Affiliate and creator programs: recruitment, negotiation, commission structure, sample seeding, and performance management
• Client relationships - reporting, forecasting, QBRs, and being the calm, credible voice in the room when something goes sideways
• Building the SOPs and playbooks that let this division scale without quality slipping
• Hiring, training, and managing specialists as we grow

Required

• 3+ years managing TikTok Shop accounts hands-on. Not adjacent to them. Not "familiar with" them.
• A track record of scaling GMV that you can describe in real numbers
• Agency or multi-client experience - you can hold five stakeholders at once without dropping anything
• Relentless follow-through. Nothing goes silent on your watch, ever.
• Excellent written and spoken English. This role is client-facing at a senior level.
• AI-forward by default. You already use ChatGPT, Claude, or similar every single day and you can show us exactly how.

Strong bonus

• Deep creator outreach experience and an existing network
• Affiliate program management at scale
• Amazon Seller Central or Vendor Central experience
• Experience building or leading a team
• Familiarity with agentic tooling - n8n, Make, Zapier, custom GPTs, Claude Projects, MCP

What we offer

• $2,000 - $3,000/month depending on experience
• Full-time, long-term, with a clear path to Head of Division
• Direct access to leadership. No bureaucracy, no politics, no waiting.
• A front-row seat building an agency in a category that did not exist two years ago
• Paid time off and performance bonuses tied to division results
• We invest in your tooling and your training. You will get sharper here.

How to apply - please read carefully

Start your application with the word ORBIT so we know you actually read this. Then answer these four questions briefly and directly:

• Which TikTok Shop accounts have you managed? Include the category, rough monthly GMV, and how long you ran them.
• Describe one specific thing you did that moved a client's numbers. What was the before, what did you do, what was the after?
• What AI tools are in your daily workflow, and what specifically do you use them for?
• What is your current availability, and how soon could you be full-time with us?

Please do not send a generic resume blast. We read every application that follows these instructions, and we ignore every one that does not.