TikTok Shop - Governance and Logistics Strategy Manager

Responsibilities

• Evaluate the operational performance of key e‑Commerce business areas through data analysis and market research, and continuously identify issues, opportunities, and areas for improvement across governance and logistics.
• Develop and optimize governance and logistics strategies, products, and processes based on an end‑to‑end understanding of the e‑Commerce business, platform supply growth objectives, and seller segmentation strategies.
• Own the full strategy lifecycle, including strategy planning, solution design, implementation, pilot testing, and post‑launch performance reviews, with the goal of improving fulfillment efficiency and optimizing sellers’ operating costs.
• Build standardized operational processes, monitoring mechanisms, and governance frameworks. Drive cross‑functional collaboration to resolve complex business issues and ensure strategies are effectively implemented and scaled.
• Develop and continuously refine strategy methodologies, KPI frameworks, and best practices. Adapt and innovate strategies in response to evolving business needs to support sustainable, long‑term business growth.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above in Business, Economics, or related fields.
• 5+ years of experience in e‑Commerce or governance area.
• Strong data analytical skills, with the ability to independently define business objectives, design process and diagnostic metrics, identify insights through ongoing data monitoring, and drive optimization based on data.
• Proven experience in strategy development and implementation, with strong communication, cross‑functional collaboration, and execution skills.
• Strong understanding of e‑Commerce operations and a holistic view of the business, with strong strategic planning and critical thinking skills and the ability to develop independent perspectives and insights.

Preferred Qualifications

• Experience in cross‑border e‑commerce, marketplace logistics, or large‑scale fulfillment operations.
• Strong cross‑functional collaboration skills and the ability to drive complex projects.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We celebrate diverse voices and strive to create an environment that reflects the many communities we reach.

Pay

The base salary range for this position in the selected city is $151,050 – $258,400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the total package; the role may also be eligible for discretionary bonuses/incentives, restricted stock units, and a comprehensive benefits program.

• Day‑one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave.
• Short‑term and long‑term disability coverage.
• Life insurance and wellbeing benefits.
• 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.