TikTok Shop - Logistics Solution Manager

Responsibilities

• Design and implement logistics operating processes that support reliable transportation, warehouse handoffs, and downstream delivery coordination in the North American market.
• Integrate the capabilities of multiple service providers to design the most suitable logistics product for TikTok merchants, balancing cost advantage, delivery timeliness, service reliability, and customer experience.
• Establish SOPs, process maps, escalation paths, and operating dashboards for each stage of the logistics flow.
• Design, monitor, and continuously refine SLAs across pickup, consolidation, linehaul, customs clearance, handoff, delivery coordination, exception handling, and service recovery.
• Manage relevant service providers, including carriers, customs brokers, warehouse partners, and other logistics vendors; drive performance reviews, issue resolution, and service improvement plans.
• Coordinate internal teams, including logistics procurement, warehouse operations, product, merchant-facing teams, settlement, customs, and compliance, to ensure and optimize service quality at each stage.
• Continuously