TikTok Shop - Logistics Service Product Manager

About the role

Merchant Shipping & Fulfillment Product Team is building and scaling seller-facing logistics solutions, with a focus on enhancing the end-to-end shipping and fulfillment experience through products. We own the global design of shipping services, including delivery time, pricing, and workflows while partnering cross-functionally to optimize seller and consumer experience.

Responsibilities

• Understand and analyze shipping services in different countries and regions. Responsible for the overall planning and design of shipping services, including the definition of service mindsets, EDT (estimated delivery time) prediction and display, shipping fee strategy, etc., to support the application and expansion of shipping services across different regions.
• Understand and analyze fulfillment workflows across different countries and merchant segments. Design merchant-facing shipping processes aligned with service capabilities, as well as open platform integration solutions, tailored to local ISV ecosystems and merchant usage patterns.
• Work closely with Business, Operations, and Data teams to jointly explore pain points of sellers and consumers, and be responsible for consumer & merchant experience and shipping cost.
• Work together with Engineering and Algorithm teams to push projects forward and ensure they launch and achieve goals.
• Continuously strive for product optimization and innovation, and establish general product capability for the global e-commerce system.

Requirements

• Bachelor's degree and above.
• Industry experience in the global e-commerce industry, with a basic understanding of e-commerce logistics services and fulfillment processes.
• Motivated to think and provide product solutions for complex problems, and to continuously conduct analysis and optimization.
• Possess good communication, teamwork, and project management skills.

About the company

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with additional offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We embrace challenges and foster an "Always Day 1" mindset to achieve meaningful breakthroughs.

Benefits

• Day one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave, short-term and long-term disability coverage, and life insurance.
• Wellbeing benefits.
• 10 paid holidays per year.
• 10 paid sick days per year.
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

Pay

The base salary range for this position is $176,320 - $296,020 annually. Compensation may vary based on qualifications, skills, competencies, experience, and location. This role may also be eligible for additional discretionary bonuses/incentives and restricted stock units.