Tier III Desktop Support Technician (on-site)

About the role

A growing organization in the Franklin area is seeking a Tier III Help Desk Support Specialist to provide hands-on technical support across several local office locations. This position will serve as the primary point of contact for day-to-day user support, troubleshooting hardware and software issues, and ensuring a positive technology experience for employees. This role is ideal for someone who enjoys working directly with end users, solving practical technology challenges, and supporting a modern Microsoft-based environment. You'll partner closely with IT leadership while helping maintain smooth day-to-day operations.

Responsibilities

• Serve as the first point of contact for employee technology support requests
• Manage, prioritize, document, and resolve tickets through the help desk system
• Provide onsite desktop support for Windows devices, Microsoft 365 applications, and common workplace technologies
• Troubleshoot Outlook, Teams, SharePoint, Word, Excel, and related Microsoft applications
• Assist with laptop deployment, device setup, imaging, and configuration
• Support printers, monitors, docking stations, mobile devices, and other peripherals
• Install approved software and coordinate routine workstation upgrades
• Provide basic conference room and audiovisual support
• Travel between nearby office locations as needed
• Escalate advanced infrastructure or networking issues to appropriate resources
• Maintain technical documentation and identify opportunities to improve support processes

Skills

Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel), Windows laptops and mobile devices, Adobe products and business applications, cloud-based technology environment, modern collaboration and productivity tools, exposure to a variety of business software platforms.

Schedule

Fully onsite position. Typical business hours between 8:30 AM and 4:30 PM. Flexible scheduling available based on business needs and candidate availability.

Pay

$20-$24/hour. Part-time contract opportunity with strong potential for long-term hire.

Benefits

Stable and supportive work environment. Opportunity to expand responsibilities as the organization continues to grow. Opportunity to make a visible impact on employee experience. Direct collaboration with IT leadership. Modern, cloud-based technology environment. Flexible schedule and manageable workload. Long-term growth potential within a growing organization.