Desktop Support Technician

About the role

Our client is a multibillion‑dollar company providing end‑to‑end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. They are seeking a Desktop Support Technician for a 5‑month contract in Chicago, IL 60606. Applicants must be currently authorized to work in the US on a full‑time basis now and in the future. The role offers a collaborative and productive workplace environment where you will deliver individualized experiences to a diverse range of clients.

Schedule

5‑month contract.

Responsibilities

• Maintain accurate asset records and manage inventory levels.
• Update and maintain the inventory sheet weekly, completing updates no later than Tuesday at 12:00 PM CST.
• Receive new assets, verify required information, and update inventory and asset records.
• Identify older or obsolete assets and work with the team lead to initiate appropriate asset disposal and removal.
• Monitor and maintain the customer‑provided asset list and deploy assets according to the customer’s requested order, following FIFO (First In, First Out) process.
• Accept assigned cases, make initial contact within four business hours, and document all customer interactions, actions, and updates clearly in case notes.
• Manage assigned cases to meet established SLA requirements with accurate and transparent status updates; do not artificially pause or place cases on hold to avoid SLA impacts.

Requirements

• 2‑5 years of related desktop and/or deskside support experience.
• Solid experience and understanding of IT services and products, including software, hardware, and network troubleshooting skills, PC imaging and deployment, and IMAC experience.
• Excellent customer service skills.
• Strong attention to detail, timely communication, accurate documentation, and adherence to customer processes.
• A+ Certification.
• Enthusiastic about technology and willing to learn and stay on the cutting edge.
• Personable.