Desktop Support Technician

We are seeking a Desktop Support Technician to provide onsite technical support to end users in a fast-paced enterprise environment. This role requires strong troubleshooting abilities, excellent customer service skills, and experience supporting desktop hardware, software, and operating systems.

Responsibilities

• Provide onsite desktop support for end users.
• Install, configure, deploy, and maintain computer hardware and software.
• Troubleshoot and resolve desktop, operating system, and application-related issues.
• Perform hardware repairs and component replacements as needed.
• Document, track, and manage incidents through a ticket management system.
• Support user account administration and basic system access requests.
• Assist with workstation imaging, deployments, and upgrades.
• Provide technical assistance via in-person, phone, and remote support channels.
• Perform basic network connectivity troubleshooting.
• Deliver exceptional customer service and communicate technical information effectively to non-technical users.

Requirements

• Strong customer service and communication skills.
• Experience with desktop hardware and software installation, configuration, and support.
• Knowledge of Windows-based operating systems and desktop environments.
• Experience using an IT ticketing or service management platform.
• Ability to troubleshoot hardware, software, and end-user issues efficiently.
• Strong problem-solving skills and the ability to work effectively under pressure.
• Basic understanding of networking concepts and connectivity troubleshooting.

Qualifications

• Experience supporting enterprise desktop environments.
• Familiarity with user account administration and workstation deployment processes.
• Experience providing phone, remote, and onsite technical support.

The ideal candidate is customer-focused with strong interpersonal skills, able to communicate clearly with both technical and non-technical users, self-motivated, dependable, and eager to learn. Junior-level candidates with strong technical knowledge and excellent communication skills are encouraged to apply.

Pay

The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite, contract position based in Frankfort, KY.

About TEKsystems: We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.