Desktop Support Technician

This opportunity offers long‑term stability and the chance to contribute to enterprise‑wide technology initiatives within one of the nation’s leading healthcare organizations.

Responsibilities

• Provide desktop support for end users across the MD Anderson main campus and affiliated facilities.
• Support upcoming building activations and go‑live events, ensuring successful onboarding of users, devices, and IT services.
• Perform workstation deployments, hardware installations, configuration, and replacement activities.
• Assist with enterprise device refresh initiatives, including desktops, laptops, peripherals, and related hardware.
• Troubleshoot and resolve complex desktop, hardware, software, and connectivity issues.
• Support ticket‑based incidents and service requests while maintaining established service level expectations.
• Coordinate with infrastructure, networking, and application teams to resolve technical issues.
• Travel as needed to satellite locations, including Sugar Land and other healthcare facilities within the system.
• Document support activities, configurations, and issue resolutions accurately.
• Provide white‑glove customer service to clinical, administrative, and executive stakeholders.

Qualifications

• 3+ years of desktop support, field support, or deployment experience in an enterprise environment.
• Experience with hardware deployments, refresh projects, and workstation migrations.
• Strong troubleshooting skills across Windows operating systems, desktop hardware, printers, and peripherals.
• Experience utilizing ticketing systems such as ServiceNow or similar platforms.
• Ability to support users in fast‑paced, customer‑facing environments.
• Strong communication and documentation skills.
• Reliable transportation and willingness to travel between local facilities as needed.

Location

This is a contract position based out of Houston, TX. The role is fully onsite.

Pay

The pay range for this position is $25.00 – $25.00 per hour. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)