Desktop Support Technician

12-month ongoing contract role located onsite in Nashville, TN (37243). Local candidates only.

Schedule

• Monday – Friday, 8:00 AM – 4:30 PM CST

Pay

• $27.00/hour (W-2 employee)
• $30.00/hour (incorporated, W-2 only)

Responsibilities

• Provide IT support handling up to 30 calls per day
• Printer administration and troubleshooting (server print queues, local queues)
• Active Directory management (navigate OUs, look up attributes, reset passwords, unlock accounts)
• iOS management, support, and deployments (set up new phones/iPads, reset iTunes accounts, reset network settings, backup/restore device data)
• Support video conferencing solutions (Cisco WebEx, Microsoft Teams, Cisco Presence)
• Troubleshoot network issues (internal vs. external, VPN, LTE, Wi-Fi)
• Troubleshoot desktop applications (account permissions, compatibility settings, browser vs. installed applications)
• Provide remote support (MSRA, RDP, Microsoft Teams, WebEx)
• Deploy, configure, and replace desktop, laptop, and peripheral hardware
• Manage tickets in ServiceNow (ticket assignment, documentation, resolution)

Requirements

• Experience providing technical support in a high-volume environment (up to 30 calls per day)
• Experience troubleshooting Windows desktop and laptop hardware and software issues
• Experience administering and troubleshooting network printers, including server and local print queues
• Experience using Active Directory to reset passwords, unlock accounts, navigate OUs, and review user attributes
• Experience supporting and deploying Apple iOS devices (iPhones, iPads), including setup, backup/restore, account resets, and network troubleshooting
• Experience supporting Microsoft Teams, Cisco WebEx, and Cisco Presence video conferencing solutions
• Experience troubleshooting network connectivity (VPN, Wi-Fi, LTE, internal/external access)
• Experience troubleshooting desktop applications (permissions, browser compatibility, installed applications)
• Experience providing remote support using MSRA, RDP, Microsoft Teams, and Cisco WebEx
• Experience deploying, configuring, and replacing desktop, laptop, and peripheral hardware
• Experience using ITSM ticketing systems for incident management, documentation, assignment, and resolution
• Strong customer service, communication, and problem-solving skills
• Ability to lift at least 50 pounds
• Must pass a 7-panel drug test and criminal background check (no felonies)

Benefits

• EPO/PPO medical plans
• HMO/PPO dental programs
• Vision (VSP)
• 401K retirement vesting program (VOYA)
• Paid bi-weekly via direct deposit
• Flexible spending plan
• Voluntary life, AD&D, short-term disability (STD), and long-term disability (LTD) plans