Desktop Support Technician

About the role

We are currently seeking a qualified Level 2 Desktop Support Technician to join our client's team onsite in Saint Louis, MO. This is a 7‑week short‑term contract with a start date as soon as possible. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Responsibilities

• Provide install, move, add, change (IMAC), break‑fix, and end user support activities as required
• Stage, build, and image systems with standard client image
• Complete special projects as requested
• Provide technical training to more junior employees
• Troubleshoot End User hardware and software incidents
• Follow Asset Management policy and procedures
• Complete monthly Cycle Counts

Skills

• Minimum 3 to 5+ years of desk side support service experience
• A+, MCP, MSCE or equivalent certification desired
• Good knowledge of Mac device support is strongly preferred
• Strong working knowledge of MS Office and basic business applications
• Strong understanding of MS Windows operating systems
• Strong communication skills
• Strong analytic / troubleshooting skills
• Strong customer support skills

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre‑tax benefits

Pay

The rate for this position is between $24.00 - $32.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.