Desktop Support Technician

About the role

Leidos is seeking a Mid‑level Desktop Support Technician to support a government site in Dahlgren, VA as a key member of the Field Services team. The technician will provide direct desk‑side support, troubleshoot and repair IT devices, and work in environments that may require lifting up to 50 lb, navigating confined spaces, and using hand tools. The position supports the NGEN Service Management, Integration, and Transport (SMIT) effort, delivering the core backbone of the Navy‑Marine Corps Intranet.

Primary Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
• Ensure proper ticket handling according to guidelines.
• Troubleshoot and resolve user computer issues, including hardware and software concerns.
• Complete customer‑related tasks within the established timeline.
• Troubleshoot and resolve local and networked multi‑function devices, printers, and other hardware components.
• Assist other technicians in resolving complex issues.

Basic Qualifications

• U.S. Citizen
• DoD Secret Clearance
• High school diploma with 4+ years of relevant experience (or equivalent education/certifications)
• Valid DoD 8570 IAT Level II: Security+ or higher certification
• Demonstrated expertise in IT Enterprise Operations
• Experience with Microsoft Windows 10
• Experience with HP Service Manager, Remedy, or similar service/help‑desk ticket management software
• Basic network troubleshooting skills
• Excellent customer service skills
• Excellent oral and written communication skills

Preferred Qualifications

• Organized and detail‑oriented
• Strong leadership skills
• Self‑motivated and self‑directing
• Strong collaboration, prioritization, and adaptability skills
• Relationship‑building ability
• Ability to manage and prioritize own work and that of a team
• Independent decision‑making
• Analytical thinking and creative problem solving
• Effective communication with all organizational levels (SME to senior management)
• Ability to analyze problems at various levels, from detail to overall organizational impact

Pay

$28.00 – $28.45 per hour.

Benefits

Employment benefits include competitive compensation, health and wellness programs, income protection, paid leave, and retirement. More details are available at www.leidos.com/careers/pay-benefits.