Tier 2 Mac Support Specialist

About the role

Astor & Sanders Corporation (Astor) is an award‑winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Mac Support Specialist candidate. This is a full‑time onsite position based in Menlo Park, CA.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops
• Configure, test and install printers, scanners, network copier/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log and report each service request
• Additional duties as assigned

Requirements

• 2‑4 years related experience
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred

Skills

• Excellent problem‑solving skills
• Knowledge of Windows operating systems
• Strong experience supporting current iOS and macOS
• Working knowledge of Microsoft Office Suite
• Excellent documentation, collaborative and communication skills, both written and verbal

Benefits

Astor & Sanders Corporation offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance.

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health and Dental Insurance Coverage
• Retirement Savings Plan
• Pre‑Tax Benefit Programs
• Wellness and Work‑Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance

Pay

The anticipated salary range for this position is $65,000‑$73,000 annually. Actual compensation will be determined based on factors including relevant work experience, candidate skills and education, geographical location, certifications, business needs, and contract provisions regarding labor categories.