Tier 2 Mac/Windows Specialist

About the role

This is a full-time onsite position based in the Lakewood, CO area.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops
• Configure, test and install printers, scanners, network copier/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log and report each service request
• Additional duties as assigned

Requirements

• 3+ years related experience
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
• Excellent problem-solving skills
• Knowledge of Windows operating systems
• Strong experience supporting iOS and macOS up to Monterey
• Working knowledge of Microsoft Office Suite
• Excellent documentation, collaborative and communication skills, both written and verbal

Pay

Annual salary range: $50,000–$65,000. Pay offered is based on factors such as scope and responsibilities of the position, candidate’s work experience and skillset, and location.

Benefits

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive health and dental insurance coverage
• Retirement savings plan
• Pre-tax benefit programs
• Wellness and work-life support
• Professional development
• Performance and referral bonuses
• Life and disability insurance