Tier 2 Mac/Windows Support

About the role

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider seeking a Tier 2 Mac/Windows Support Specialist for a full-time onsite position based in Menlo Park, CA.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops
• Configure, test, and install printers, scanners, and network copier/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log, and report each service request
• Additional duties as assigned

Requirements

• 2-4 years related experience
• 6 months experience with a vocational technical school certificate (CompTIA A+ or Apple support) is preferred
• Excellent problem-solving skills
• Knowledge of Windows operating systems
• Strong experience supporting current iOS and macOS
• Working knowledge of Microsoft Office Suite
• Excellent documentation, collaborative, and communication skills, both written and verbal

Pay

The anticipated salary range for this position is $65,000–$73,000 annually. Actual compensation will be determined based on factors including relevant work experience, candidate skills and education, geographical location, certifications, and business needs.

Benefits

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive health and dental insurance coverage
• Retirement savings plan
• Pre-tax benefit programs
• Wellness and work-life support
• Professional development opportunities
• Performance and referral bonuses
• Life and disability insurance