Apple MAC Support Specialist

About the role

Tuknik Government Services, LLC a Koniag Government Services company, is seeking an Apple MAC Support Specialist to support TGS and our government customer in Phoenix, AZ. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties

• Provide on-site client hardware and software desk-side support and remote client support for teleworkers, ensuring minimum user downtime.
• Provide high-quality customer care with every interaction by successfully applying effective customer service, problem-solving and troubleshooting skills, accurate call-handling procedures, incident management, communication skills, and standard operating procedures.
• Interface with Post Production workflow servers such as Linux based Lumaforge System.
• Configure as needed with BLM network. Integrate Macs to BLM Active Directory configuration and connectivity.
• Integrate Intune for enterprise MAC management.
• Learn new Mac OS systems as released and consult with BLM Media Staff on best plan for upgrading to latest OS when needed, following all DOI regulations and restrictions.
• Support BLM Media Staff on configuration of Mac Non-Linear Editor systems.
• Interface Mac OS computers with Hardware/Software for fully functional Non-Linear Media Editing System including but not limited to: Adobe Creative Cloud Suite (Premiere, Media Encoder, After-effects, Photoshop, etc.), AJA Video/Audio I/O Cards, Waveform/Vector Scopes, Serial Digital Routers, Large HD/HDR/4k Video Display Monitors, High Fidelity Audio Monitors/Speakers.
• Comply with DOI Mac OSX Security Policy (STIG).
• Support Windows operating systems (WIN 11).
• Support iOS and Android-based mobile devices.
• Support troubleshooting network and printer issues.
• Initiate, maintain and closeout scheduled video teleconferencing sessions.
• Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise.
• Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully-functional applications; and train users to successfully operate new systems and equipment.
• Maintain and update comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches and the latest drivers.
• Ensure that images comply with prevailing Federal and customer policies and requirements.

Qualifications

• Associates Degree in a computer related field, Bachelor's degree desired.
• At least 3 years of desktop and computer peripheral support/troubleshooting experience.

Skills

• Technical knowledge of Mac OS Snow Leopard through current OS (Tahoe) including future OS releases.
• System Admin controls, STIG compliance, configuration and documentation.
• Network Settings.
• Interfacing with Post Production workflow servers such as Linux based Lumaforge System.
• Configuring as needed with BLM network.
• Intune integration for enterprise MAC management.
• Ability to bind Macs to BLM Active Directory configuration and connectivity.
• Intune integration for enterprise MAC management.
• Ability to support Windows operating systems (WIN 11).
• Experience supporting iOS and Android-based mobile devices.
• Experience troubleshooting network and printer issues.
• Initiate, maintain and closeout scheduled video teleconferencing sessions.
• Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise.
• Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully-functional applications; and train users to successfully operate new systems and equipment.
• Maintain and update comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches and the latest drivers.
• Ensure that images comply with prevailing Federal and customer policies and requirements.

Benefits

We offer a competitive compensation package and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Pay

Competitive compensation.

Schedule

Flexible schedule.