Tier 1 Support Services Engineer
About the role
PDS Managed Services in Casper, Wyoming is seeking a client‑focused Tier 1 Support Services Engineer to join its growing Managed Services team. The role offers the chance to build an IT career while making a difference for clients, providing frontline technical support for Windows workstations, Microsoft 365, connectivity, business applications, and security tools. You will own support requests, collaborate with teammates, and deliver responsive, dependable service that builds lasting client relationships. PDS values curiosity, clear communication, and follow‑through, and looks for a strong foundation in IT support plus a willingness to grow.
At PDS, technology is about people, trust, and taking care of the businesses that count on us. The team encourages you to put your skills to work solving practical problems across varied client environments, keep learning with Microsoft 365, networking, endpoint management, and cybersecurity tools, contribute from day one, collaborate openly, and build a long‑term IT career while balancing technical excellence with kindness, humility, and professionalism.