Tier 1 NOC Analyst Overnight Shift

At Motorola Solutions, we build and connect technologies to help protect people, property, and places. Our solutions foster collaboration critical for safer communities, schools, hospitals, businesses, and nations. In our Network Operations Center, we ensure the reliability of mission-critical systems when they are needed most.

About the role

We are seeking an Overnight Tier 1 NOC Analyst to join our team in Schaumburg, IL. In this role, you will observe and analyze system performance to support continuous uptime across critical infrastructure, providing rapid incident resolution in a 24x7 Network Operations Center environment during overnight shifts and weekends.

Responsibilities

• Analyze system metrics across infrastructure tools to identify potential service disruptions and ensure adherence to uptime agreements
• Differentiate between transient issues and critical service outages to determine effective initial response pathways
• Observe outage recovery through completion, verifying restoration and documenting diagnostic steps taken
• Drive incident management workflows to deliver timely resolutions within established operational standards
• Take ownership of major operational disruptions, identifying, coordinating, and leveraging appropriate technical resources
• Escalate complex incidents to specialized technical teams while maintaining active collaboration until complete resolution
• Respond to escalated service requests professionally, maintaining a strong commitment to customer system needs
• Coordinate cross-functional resolution efforts across internal technical teams and external service vendors
• Adhere to ethical access protocols, ensuring customer system entry is limited strictly to failure evaluations and repair verifications

Requirements

• High School Diploma or equivalent with 2+ years of technical customer support experience
• Must be a US Citizen
• Must be able to pass background checks as required for certain sensitive customer systems, including a stringent fingerprint background check governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy"
• Legal authorization to work in the U.S. indefinitely (employer work permit sponsorship is not available for this position)

Skills

• Technical literacy to analyze system alerts, navigate monitoring platforms, and support technical troubleshooting
• ITIL frameworks to align incident resolution procedures with structured operational processes
• System operations to maintain up-to-date knowledge of active applications and technical infrastructure
• Incident resolution to drive technical issues toward timely completion under minimal supervision
• Cross-functional collaboration to build strong working relationships across Engineering and Management teams
• Customer communication to address field inquiries clearly, professionally, and knowledgeably in high-urgency environments

Preferred Qualifications

• Technical support experience in a Help Desk, Service Desk, or Network Operations Center (NOC) environment
• Familiarity with ITIL processes and continuous improvement practices
• Bachelor's degree or equivalent practical experience in technical customer support

Pay

Target base salary range: $60,000 - $65,000. Pay within this range varies and depends on job-related knowledge, skills, and experience.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Schedule

Overnight shifts and weekends. Travel requirements under 10%.