Night Shift Network Operations Centre (NOC) Analyst

Responsibilities

• Monitor and triage network events, incidents, and alerts in a 24/7/365 environment.
• Conduct initial triage and analysis of network events and infrastructure incidents.
• Escalate complex incidents to Tier 2/3 analysts as needed.
• Respond to network incidents in accordance with established incident response procedures.
• Document and maintain an accurate record of all network incidents, events, and alerts.
• Maintain a high level of awareness of current and emerging network technologies and infrastructure trends.
• Collaborate with other teams and departments within the organization to resolve network incidents.
• Continuously improve processes and procedures for incident response and network event management.
• Provide excellent quality of Customer Service.
• Meet or exceed customer expectations.
• Understand the overall processes and procedures of the Arctiq NOC and the relevance of the procedures to the managed client.

Qualifications

• 2+ years in a network operations, IT infrastructure, or IT support role with significant network responsibilities.
• Experience administering and supporting enterprise backup and recovery platforms, including Commvault, Cohesity, Zerto, and Cloudian, with responsibilities for backup monitoring, data restoration, replication management, policy administration, and troubleshooting.
• Demonstrated expertise in one or more of the following domains: Network Operations, Infrastructure Monitoring, Incident Response and Analysis, IT Systems and Operations, Network Security, Systems and Applications Support, or Performance Management.
• Excellent oral and written communication skills.
• Individuals will be required to submit to a background examination.
• Demonstrated ability in effective communication and collaborating in a high-performance team environment.
• Demonstrated commitment to customer service.
• Experience functioning in diverse workgroups.
• Experience working with a network monitoring platform (e.g. SolarWinds, PRTG, Nagios, or similar).
• Experience with infrastructure, security, and cloud platforms including Jira, Confluence, Fortinet/FortiGate, SentinelOne, Microsoft Azure, VMware vSphere, Windows Server, and Microsoft 365.