Network Operations Center (NOC) Analyst
About the role
Lightning AI is seeking Network Operations Center (NOC) Analysts to support 24/7 operations across select high-performance compute data centers with advanced monitoring infrastructure. This is a technically focused role centered on telemetry analysis, infrastructure monitoring, and independent diagnosis of compute, network, and hardware systems. You will serve as the first line of technical response — analyzing telemetry signals, diagnosing system anomalies, and troubleshooting Linux and network-layer issues before escalating with clear, actionable findings. You will operate with a high degree of independence, applying sound judgment in situations that often extend beyond predefined runbooks. This role offers a clear pathway toward positions in network engineering, site reliability, or data center operations, and the opportunity work with next-generation AI hardware and some of the most advanced compute infrastructure deployed today. This role is based onsite at one of our data center facilities in Lisle, IL; Fort Worth, TX; or Quincy, WA. Shift flexibility is required to support our 24/7 operations environment. We are not able to provide visa sponsorship for this position at this time.
Responsibilities
- Monitor data center systems using telemetry data, dashboards, and alerting tools to detect anomalies and emerging issues
- Perform independent technical diagnosis across Linux systems, network connectivity, and hardware health using command-line tools, logs, and diagnostic utilities
- Troubleshoot network-layer issues including connectivity, routing, and interface errors
- Triage and escalate incidents to the appropriate teams (hardware, network, SRE) with technically accurate summaries, relevant logs, and telemetry findings
- Create and maintain detailed tickets documenting diagnostic steps, technical findings, and observed system behavior
- Identify recurring alert patterns through telemetry analysis and surface findings to improve monitoring coverage and reliability
Requirements
- Hands-on Linux experience including command-line proficiency and system log analysis
- Practical understanding of networking concepts: TCP/IP, DNS, routing, and diagnostic tools (ping, traceroute, netstat, tcpdump)
- Ability to independently diagnose technical issues and exercise sound judgment in ambiguous situations
- Clear, precise communication skills with strong technical documentation ability
- Availability to work overnight and rotating shifts in a 24/7 environment
Skills
- Experience with Grafana, Datadog, or Prometheus
- Familiarity with HPC or GPU-based infrastructure
- Scripting experience in Bash or Python
Pay
The anticipated annual base salary range for this role is: $85,000 - $100,000 USD
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents.
- Meaningful Equity: RSUs that give employees a stake in the company's long-term success.
- Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.).
- Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance.
- Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge.
- Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments.
- Professional Development: Annual learning and development allowance to support your professional growth.
- Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being.
- Sabbatical Program: Four weeks of paid sabbatical leave after four years of service.
- Flexible Work: Flexible schedules and a hybrid work model for our office-based teams.
- In-Office Meals: Complimentary meals at our office hubs.
Schedule
Shift flexibility is required to support our 24/7 operations environment.