NOC Technician (Overnight Shift)

About the role

Based in Pittsburgh, Pennsylvania, DQE Communications provides fast, reliable fiber-optic Internet and data network services to businesses and carriers across Pennsylvania, West Virginia, and Maryland. Since 1997, DQE has grown into a leading network service provider, expanding its fiber footprint and product offerings while maintaining its commitment to reliable service, trust, and urgency.

Responsibilities

• Tier 1-2 Technical Support for all customer communications into the DQE Network Operations Center
• Proactive network monitoring and troubleshooting of the DQE Communications Customer Network
• Manage Network Operations Center tasks including; trouble ticket queues, inbound and outbound calls, email support inboxes, and any additional work required by network events

Requirements

• Must have the ability to independently analyze, communicate, and resolve problems with the ability to work with little to no supervision
• Must have excellent verbal, written, interpersonal communication skills and the ability to interact with all levels of personnel
• Must have expertise with basic computer hardware, PC desktop operating systems and applications
• Must have analytical, problem-solving skills and be able to show initiative and sound judgment
• Develop and maintain technical documentation for hardware and software configuration management and tracking
• Linux/Mac experience a plus

Qualifications

• A bachelor's degree is preferred
• Certifications from a technical trade school are encouraged
• Candidates with prior experience in technical support roles are preferred

Skills

• Must have the ability to independently analyze, communicate and resolve problems with the ability to work with little to no supervision
• Must have excellent verbal, written, interpersonal communication skills and the ability to interact with all levels of personnel
• Must have expertise with basic computer hardware, PC desktop operating systems and applications
• Must have analytical, problem-solving skills and be able to show initiative and sound judgment
• Develop and maintain technical documentation for hardware and software configuration management and tracking
• Linux/Mac experience a plus

Benefits

• Healthcare
• Dental / Vision
• 401k
• Life Insurance
• Paid Time Off
• Holidays

Pay

• Shift Differential and Holiday Pay

Schedule

• This is a 100% onsite position, candidates must be local to the Pittsburgh area
• Shifts are performed onsite and will occur over holidays and weekends
• Shifts are cyclical in nature, working 3 days on followed by 3 days off
• Onboarding and training is conducted during the daylight hours Monday - Friday