NOC Engineer (Overnight)

About the role

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-oriented NOC Engineer. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation. We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

Responsibilities

• Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions
• Use established policies and procedures to provide timely and accurate ticket updates
• Use network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues
• Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operation systems
• Provide end-to-end network documentation
• Participate in an on-call rotation with other NOC engineers
• Liaison between engineering group and client staff – both technical and non-technical personnel
• Work in a group/team setting

Requirements

• Understanding of the NOC's escalation, incident management, and change management processes and procedures
• Knowledge of large enterprise and campus LANs, Wi-Fi/WLANs TCP/IP, IP addressing, telnet, SSH experience
• Experienced supporting a BGP environment and other routing protocols (Static, EIGRP, and OSPF)
• Experienced supporting Radius, DHCP, and DNS servers
• Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers
• Strong customer-facing skills and business etiquette
• Effective communication skills
• Ability to work independently and maintain fast-paced milestones and deliverables

Qualifications

• Bachelor's degree in engineering, IT, or commensurate experience
• CCNA Certification or better
• A Wireless Certification (CWNA/CWNP, Cisco, or Aruba)

Benefits

• Salary: $68,000-$80,000
• Annual Bonus
• Learning Development Opportunities
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer