NOC Engineer

NOC Engineer - Backup, Alerts & Patch Remediation About The Role This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down. Schedule Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation. What You'll Do Backups Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copiesRemote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issuesRun scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidenceEnforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storageRun the half-yearly backup audit and present the findingsMaintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing RMM alert remediation (NinjaOne) Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alertingAntivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installedLow disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgradesServer and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync)Device-offline alerts: confirm real outages and separate them from platform false positivesTune alert conditions and thresholds so alerts are actionable, not noise Patching And Vulnerabilities Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending rebootsInstall out-of-band updates manually when policy can't approve themRemediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clearsReport patch compliance and the open vulnerability backlog weekly General Own Halo tickets from alert to close, with clear notesProduce the daily, weekly and monthly reportsWork CMMC client systems under their access controlsKeep credentials and runbooks current in Hudu Requirements What you'll bring 3+ years in an MSP or IT ops roleHands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackupDay-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devicesWindows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patchingVulnerability remediation from scanner findings, with a record of verifying the fixWindows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networkingExperience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotasClear writing for both tickets and client reportsDisciplined credential handling. Must be able to pass a background check for CMMC access Nice to have VMCE; VSPCHuntress or another EDR/ITDR platformVeeam for M365 and Azure backupCMMC / NIST 800-171PowerShell for remediation scripts Tools Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu. Benefits (For full-time employees)401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offParental leaveProfessional development assistanceReferral programVision insurance