NOC Engineer

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future-focused problem-solving
• Exceptional in execution and impact

About the role

As an Operations Engineer, you will be part of an international team that monitors and maintains more than 14,000 servers and 250 network devices located in more than 8 data centers worldwide. NOC Engineers troubleshoot and resolve routine and complex network, hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems. Given the global nature of our business, our Engineers work in a rotating shift pattern.

Schedule

7:00 AM - 6:00 PM (Eastern Time), four-day workweek.

Responsibilities

• Monitor internal and production systems and escalate/paging level two engineers.
• Work trouble tickets effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures.
• Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices.
• Review and update the status of problems in the trouble-ticketing system.
• Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures.
• Participate in the transfer of information from one shift to the next.

Requirements

• Previous experience working within a Network Operations Center (NOC) or Operations environment.
• Knowledge of Linux (command line).
• Previous experience with bash and/or Python or other Linux scripting/programming languages.
• Previous experience with monitoring tools (Nagios preferred).
• Familiarity with trouble ticketing systems (Jira, Lighthouse, Bugzilla, etc.).
• Experience troubleshooting Linux.
• Exceptional interpersonal, communication, initiative, and leadership abilities.
• Effective analytical, planning, organizational, and documentation skills.
• Proven ability to multitask and prioritize while under pressure.
• Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with OC to OC communications.
• Linux and/or MS certifications are an asset.
• US citizenship required.

Benefits

• Competitive compensation.
• Comprehensive benefits.
• Career success on your terms.
• Flexible work environment.
• Annual wellness and community outreach days (2 paid Wellbeing Days and 2 paid Volunteer Days per year).
• Three-week Work from Anywhere option.
• Always-on recognition for your contributions.
• Global collaboration and networking opportunities.

Pay

Base pay ranges:

• SF Bay Area, New York City Metro Area: $31.44 - $43.26 USD
• California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: $24.90 - $34.27 USD
• All other cities and states: $23.27 - $32.00 USD

This role may be eligible for variable compensation and/or equity.