NOC Engineer

About the role

Bluebird Fiber is a premier fiber telecommunications provider serving carriers, businesses, schools, hospitals, and other enterprises in the Midwest. For more information, visit bluebirdfiber.com. This is a full-time, benefit-eligible position in our Kansas City Office.

Responsibilities

• Provide customer support for Bluebird Fiber customers.
• Maintain and monitor Bluebird Fiber network elements, network performance, and facilities.
• Work with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnose, and repair issues in a timely manner.
• Manage multiple tickets simultaneously and communicate effectively with customers.
• Troubleshoot DWDM, MPLS, and SONET network equipment.
• Perform circuit testing procedures and use test equipment.
• Interpret and implement MOPs for network changes and upgrades.
• Correspond with customers regarding ticket updates and technical support.
• Monitor network performance after maintenance and network/DC changes.
• Provide network assistance to Data Center technicians.

Requirements

• High school diploma or equivalent.
• Minimum 1 year in telecommunications or equivalent technical training.
• Minimum 1 year experience working in an NOC environment in the telecommunications industry.
• Familiarity with trouble ticking systems.
• Strong customer service skills.
• Knowledge of LAN/WAN technologies.
• DWDM and/or MPLS fundamentals.
• Ability to work a flexible schedule in a 24x7 environment.
• Ability to work independently and in a team environment with minimal guidance.
• Multi-tasking and maintaining composure in a demanding work environment.
• Nokia, ADVA, Ekinops, and MRV experience preferred.
• Familiarity with trouble ticking systems preferred.
• Knowledge of Fiber optic fundamentals preferred.
• Experience performing circuit testing procedures and test equipment preferred.

Skills and Abilities

• Familiarity with trouble ticking systems.
• Strong customer service skills.
• Knowledge of LAN/WAN technologies.
• DWDM and/or MPLS fundamentals.
• Ability to work independently and in a team environment with minimal guidance.
• Multi-tasking and maintaining composure in a demanding work environment.
• Nokia, ADVA, Ekinops, and MRV experience preferred.
• Familiarity with trouble ticking systems preferred.
• Knowledge of Fiber optic fundamentals preferred.
• Experience performing circuit testing procedures and test equipment preferred.

Benefits

Bluebird is an equal opportunity employer.