Tier 1/2 IT Specialist

Interested in a great opportunity within a fast-paced, nimble ITS Department using cutting-edge technology? Hazen and Sawyer, an employee-owned company founded in 1951, focuses on "all things water," including planning, design, and oversight of environmental infrastructure for water, wastewater, and stormwater management. With over 2,000 employees across 80+ offices in the United States, Latin America, Canada, and the UK, we foster a creative, low-bureaucracy work environment with challenging and interesting assignments.

About the role

This hybrid position (3 days in office, 2 days remote) is ideal for a highly motivated individual looking to jumpstart their career as a Tier 1/2 IT Support Specialist and beyond.

Responsibilities

• Provide support and troubleshooting of complicated issues on the Helpdesk.
• Deliver high-level customer service consistent with IT best practices.
• Assist with end-user system deployments and upgrades.
• Assist in the preparation and implementation of policies, procedures, and standards.
• Develop documentation for new and existing workflows.
• Assist with testing new software, service packs, and patches.
• Occasional travel may be required as needed.

Requirements

• BS/BA degree in a computer-related field is required.
• Minimum of 3-5 years of IT support experience.
• In-depth knowledge of Microsoft Windows-based client operating systems.
• Expert knowledge in Microsoft Office 365.
• Working knowledge of the Open System Interconnection (OSI) model.
• Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
• Ability to maintain a clean and efficient working environment.
• Strong interpersonal, organizational, and oral communication skills.
• Ability to work well in teams, prioritize tasks, and demonstrate analytical and problem-solving capabilities.
• Openness to learning and developing new skills.

Preferred Qualifications

• Knowledge of Virtual Server Infrastructure Systems (Hyper-V and Citrix).
• SharePoint Administration experience (preferred but not required).

Benefits

• Comprehensive health benefits (medical, dental, vision, and prescription plans).
• Pre-tax flexible spending plans for medical, dependent care, and transportation.
• Short- and long-term disability, and employer-paid life insurance.
• Paid holidays, floating holidays, and paid time off (PTO).
• Employer-contributed 401(k) plan and additional financial planning support.
• Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and organization memberships.

Pay

Starting pay range for this position depends on skills, experience, education, and geographical location.