Tier 1 IT Support Specialist

Ledgent Technology · San Francisco County, CA · 1 mo ago

HybridEngineering$35–$42/hrContract

User Support (25-30 hours/week):

Execute employee onboarding and offboarding procedures following established checklists
Prepare and configure new laptops and workstations for deployment
Set up desks and workspaces for new employees at various office locations
Manage user accounts in Active Directory (creation, modification, disabling)
Handle email group management and access provisioning

Technical Support:

Provide Tier 1 troubleshooting for common issues (printers, Wi-Fi, hardware, software)
Absorb and assist with select Tier 2 technical issues as needed
Perform basic network troubleshooting and connectivity support
Maintain and organize IT equipment inventory

Site Management:

Travel to regional offices (Petaluma, Napa, Santa Cruz) for equipment delivery and setup
Manage cable organization and workspace improvements
Reformat, repurpose, or prepare legacy IT equipment for recycling

Documentation:

2+ years of experience in Tier 1 IT support or help desk role
Strong knowledge of Windows operating systems and Active Directory
Experience with laptop/desktop hardware setup, configuration, and troubleshooting
Proficiency with Microsoft 365, Exchange, and common business applications
Excellent organizational skills and attention to detail
Strong communication skills and customer service orientation
Ability to work independently with minimal supervision
Valid driver's license and reliable transportation for local travel
Ability to lift and move IT equipment (up to 50 lbs)

Experience supporting users in construction, architecture, or engineering environments
Familiarity with cloud-based IT infrastructure
Knowledge of Tier 2 support tasks (network configuration, server basics)
Experience working in a hybrid or remote support model

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