Tide Coastal Kitchen | Server

Omni Fort Lauderdale Hotel is a 29-story hotel located at 1950 Eisenhower Blvd, directly connected to the Broward County Convention Center. The property features 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel offers over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms, and pre-function meeting space with waterfront views.

About the role

To provide exemplary service to all guests according to Omni standards.

Responsibilities

• Adhere to all Omni rules, policies, procedures, and standards.
• Greet guests by utilizing the All-In impression standards set forth by Omni.
• Set tables according to type of event and service standards as directed by leadership.
• Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transactions in MICROS system in a timely manner.
• Adhere to cash handling standards.
• Ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Perform station set-up and breakdown/side-work.
• Be pleasant, smile, and greet all guests, using surnames when obtained.
• Perform any other duties as assigned by leadership.

Requirements

• Minimum 1 year of serving experience.
• Must acquire TIPS and ServSafe certifications.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines.
• Previous cash handling experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.

Environment & Physical Demands

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Tools & Equipment

• MICROS terminal and printer.
• Food and beverage items.