Ticket Seller

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. The Concerts Division fosters a fun, upbeat work culture with opportunities ranging from owned/operated amphitheaters to global touring, ticketing, venue operations, marketing, and sales. Benefits include free concert tickets, dog-friendly offices, student loan reimbursement, and adoption/fertility support. We strive to create an inclusive environment where everyone can thrive.

About the role

This position supports the financial and customer service operations of Live Nation’s Clubs & Theaters, ensuring smooth nightly ticket sales, cash handling, and guest experiences.

Responsibilities

• Ensure compliance with cash handling policies and procedures, including balancing and reconciling daily/nightly ticket sales.
• Assist Manager/Supervisor in reconciling cash drawers, ticket stock, and pricing initiatives (e.g., Progressive, Platinum, Dynamic, Flex Pricing, Value Channels, and Special Ticket Offers).
• Distribute accurate daily ticket counts to Artist Representatives and assist with internal ticket orders and reports.
• Collaborate with Premium Seat Sales/VIP on nightly upgrades, primary inventory, and reports.
• Provide prompt, courteous, and knowledgeable customer service in person and over the phone, including night-of-show Will Call and Guest List operations.
• Troubleshoot night-of-show issues (e.g., transfers, barcodes, account issues) and assist with ADA requirements.
• Operate the Ticketmaster host system for sales and daily tasks, following opening/closing shift procedures.
• Maintain standards for ticket types, ancillary events, and qualifiers, including call center phone systems and event calendars.
• Assist in maintaining box office cleanliness and adhere to the dress code policy (business casual).
• Update and modify spreadsheets (e.g., Ticket Stock Log, Vault Log) and manage Lost & Found tracking.
• Support Manager/Supervisor with additional tasks as needed, including offsite 3rd-party venue coverage for night-of-show management, staffing, and equipment needs.
• Ensure compliance with ADA ticket laws.

Requirements

• Knowledge of cash handling and customer service (phone and in-person).
• Entry-level proficiency in Microsoft Applications (Outlook, PowerPoint, Excel, etc.).
• Flexible schedule, including nights, weekends, and holidays.
• Tolerance of diverse cultures, music, and art forms.
• High School Diploma (required).

Preferred Qualifications

• Attention to detail in a multi-tasked environment.
• Experience in ticket sales or live entertainment operations.
• Familiarity with the Ticketmaster host system.
• Ability to identify counterfeit cash/IDs.

Benefits

• Free concert tickets.
• Dog-friendly offices.
• Student loan reimbursement.
• Adoption and fertility support.
• Inclusive and supportive work environment certified as a Great Place to Work and recognized by People Magazine’s “50 Companies that Care.”