Ticket Seller

Department: Box Office • Reports to: Box Office Manager • FLSA status: Hourly, non-exempt

Responsibilities

• Courteously interact with the public face-to-face and over the telephone.
• Open and/or close the ticket window as required.
• Accurately issue tickets purchased by patrons; accept payment and make change.
• Perform accurate accounting for ticket revenue and maintain a cash drawer.
• Provide information to the public regarding tickets and facility events.
• Direct ticketing issues to the Box Office Manager or Director of Finance.
• Maintain professional and polite relationships with co-workers, clients, and the public.
• Keep an organized, neat, and clean work area.
• Adhere to Box Office policies and procedures.
• Assist customers with Will Call tickets for events.
• Accept payment and make change before giving tickets to customers.
• Work independently and handle most box office questions without assistance.
• Provide accurate answers concerning events, tickets, and schedules of upcoming events.
• Balance cash and card drawer with manager at the end of each shift.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• One year of prior cash handling experience and excellent math skills.
• Basic computer knowledge.
• Good communication skills and willingness to work as a team.
• Ability to interact successfully with all coworkers and the public.
• Fluent in English with clear communication skills.
• Ability to work assigned shifts including nights, weekends, and holidays as needed.
• Work independently, exercising good judgment and initiative.
• Follow all oral and written instructions, including policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures.
• Meet physical demands of the job: lifting and carrying up to 25 pounds, moving, climbing, walking, and sitting for long periods of time.
• Sufficient math ability to accurately count and handle money.
• Basic working knowledge of cash handling procedures.

Location

On-site at the Maxwell C. King Center for the Performing Arts (Melbourne, FL).