Ticket Seller

About the Company

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide hosts 20,000 events and entertains 165 million guests each year. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Responsibilities

• Sell tickets for events using the venue's computerized ticketing system.
• Open and close ticket windows in accordance with established procedures.
• Deliver exceptional customer service by assisting guests promptly, professionally, and courteously.
• Respond to guest inquiries regarding events, ticket availability, pricing, seating, and venue information.
• Process ticket sales accurately while maintaining proper cash-handling procedures.
• Balance daily cash drawer, reconcile ticket sales, and submit cash and documentation for audit.
• Maintain accurate counts of ticket inventory, including hard tickets and computerized ticket sales.
• Process will-call orders and reserved ticket requests according to established procedures.
• Assist with ticket reservations made by telephone or other approved methods.
• Perform routine clerical and administrative duties related to box office operations.
• Work independently while following established policies, procedures, and customer service standards.
• Support other box office functions and perform additional duties as assigned.

Requirements

• High School Diploma or GED.
• Six months to one year of customer service, cash handling, retail, hospitality, or related experience.
• Must be at least 18 years of age.

Preferred Qualifications

• Previous box office or guest services experience.
• Experience using computerized ticketing or point-of-sale systems.

Skills

• Excellent customer service and interpersonal skills.
• Ability to accurately count money and make change.
• Strong attention to detail and accuracy in cash handling and ticket transactions.
• Ability to enter data accurately into computerized ticketing systems.
• Effective verbal communication skills with the ability to answer guest questions professionally.
• Strong organizational and problem-solving skills.
• Ability to follow written and verbal instructions.
• Ability to work independently and collaboratively as part of a team.
• Ability to maintain a professional appearance and positive attitude.
• Ability to work a flexible schedule, including days, evenings, weekends, holidays, and special events.
• Ability to read, write, and communicate effectively in English.

Pay

Hourly Rate: $16.80

Schedule

This position requires availability to work a flexible event-driven schedule, including evenings, weekends, and holidays.

Working Conditions

This position works primarily in a box office environment at the DCU Center, 50 Foster Street, Worcester, MA.

A background check is required for all cash-handling positions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.