Ticket Seller

Part-time, hourly, non-exempt position in the Ticket Office reporting to the Box Office Manager. Pay rate: $18.25/hour.

About the Role

Responsible for ticket sales and ticket resolution for shows or events at U.S. Bank Stadium (does not include Vikings games).

Responsibilities

• Accurately sell tickets as requested by patrons; accept payment and make change accurately.
• Handle Will-Call window according to procedures or other related duties as assigned by supervisor.
• Demonstrate excellent customer service skills; respond promptly to customer needs and requests for service and assistance.
• Work independently and handle most box office questions without assistance.
• Efficiently and courteously answer questions concerning prices, seating, and events.
• Provide information about coming attractions.
• File various records and reports.
• Perform clerical duties as assigned.
• Help patrons access tickets and resolve other ticketing issues in-person at venue entrances.
• Other duties may be assigned.

Requirements

• High school diploma or GED.
• 3 to 6 months related experience and/or training, or equivalent combination of education and experience.
• Box office or Guest Services background preferred.
• Ticketmaster experience preferred.
• Demonstrate excellent customer service skills.
• Operate computerized ticketing system and personal computer using Windows and Microsoft Office software.
• Ability to work with minimum supervision.
• Close vision ability.
• Ability to work flexible hours including daytime, evenings, weekends, and holidays.
• Understanding of mobile smartphones and the Ticketmaster app.

Physical Demands

• Occasionally lift and/or move up to 50 pounds.
• Minimal stooping and lifting, but substantial walking.
• Must be able to stand or sit for long periods of time.