Ticket Seller

Position Summary

Under the supervision of the Ticket Office Leadership team, this position is required to work evenings, weekends, and holidays, as needed for a busy and dynamic working environment. Ticket Sellers are responsible for providing World Class Customer Service and ticket sales to the guests at Paycom Center. This position must accurately dispense tickets, collect payment and make change accurately. This is a part-time/temporary position usually scheduled to work various hours, including outside regular business hours. Requires the applicant to pass a credit check and criminal background.

Essential Duties & Responsibilities

• Arrives for each scheduled shift on time, in uniform, and ready to work.
• Opens and/or closes ticket window, as required.
• Professionally, efficiently, and courteously answers patron’s questions concerning prices, availability, events, and related Ticket Office questions.
• Handles payment transactions in an accurate, efficient, and timely manner.
• Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete.
• Completes daily ticket sales reports.
• Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
• Performs related clerical work as assigned.
• Works flexible hours including daytime, evening, weekends, and holidays.
• Listens to guest concerns and complaints calmly and patiently and resolves the issue to the guest's satisfaction or, if necessary, contacts Supervisor/Manager to assist guest.
• Works efficiently in a fast-paced environment and remains calm under pressure.
• Protects confidential information.
• Assists all other departments as needed.
• Other duties as assigned.

Supervisory Responsibilities

This position has minimal supervisory responsibilities. In the event supervisory responsibilities are temporarily assigned to a ticket seller, they must carry out supervisory responsibilities in accordance with Legend's Global policies and applicable laws.

Qualifications

Education And/or Experience

• High school diploma or GED certificate.
• One to three months related experience and/or training.

Certificates, Licenses, Registrations

None required.

Skills And Abilities

• Excellent customer service skills.
• Strong knowledge of computers.
• Effective communication, interpersonal and organizational skills required.
• Ability to work in a fast-paced environment.
• Must be able to multi-task between job functions.
• Must be able to get along with co-workers, customers, vendors, and visitors to the facility.
• Must be a team player.
• Ability to function independently with minimal supervision.
• Follow oral and written instructions and communicate effectively with others in both verbal and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Remain flexible and adjust to situations as they occur.

Computer Skills

• Operate computerized ticketing system using Ticketmaster Sales or AXS.
• Operate a personal computer using Windows, Microsoft Office, and copier.

Physical Demands

• Regularly required to move around the facility; to stand for long hours during events; talk and hear.
• May require work inside or outside of the building, as needed for events.
• Physical ability to use hands to handle and count coins and currency.
• Close vision ability.
• Occasionally lift and/or move up to 25 pounds.
• Requires minimal stooping, lifting, and walking.
• Must be able to stand or sit for long periods of time.