Ticket/Season Pass Seller 26/27

About the role

Sugarbush Resort is a year-round destination, offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Sugarbush Resort is seeking Season Pass/Ticket Sellers to join our team working a flexible schedule including weekends and holidays. The Season Pass/Ticket Seller handles guest ticketing transactions with efficiency and accuracy while maintaining the high standards of customer service that our guests have come to expect. This position pays $20/hour and runs from November until April.

Benefits

• Comprehensive wellness initiative
• Unwavering commitment to safety
• Growth opportunities
• Wide variety of resort benefits
• Access to 4000+ acre playground including skiing, golf, mountain activities
• Health club membership
• Resort discounts

Responsibilities

• Serve as primary point of guest service contact in a welcoming and professional manner
• Ensure positive, accurate, prompt, and courteous service while helping guests select products that best suit their individual needs
• Work efficiently to conduct ticket and ticket-package transactions
• Respond positively to guest questions and concerns (in person and on the phone)
• Collate receipts
• General filing
• Conduct accurate cash outs

Qualifications

• High school or equivalency degree required
• Professional and friendly personality essential
• Ability to maintain a pleasant, responsive, helpful, and knowledgeable attitude while juggling many demands
• Excellent listening and communication skills
• Ability to accurately perform basic math
• Previous customer service experience, including cash handling, preferred
• General computer knowledge preferred, especially with RTP systems
• Timely and reliable attendance absolutely essential
• Must be available to work a flexible workweek, including holidays and weekends

Pay

$20 per hour

Schedule

Seasonal position running November through April. Flexible schedule required, including weekends and holidays.