Ticket Scanning Supervisor

Full-time seasonal position located in Granby, Colorado (90 miles northwest of Denver). All work is performed on site.

About the role

The Ticket Scanning Supervisor provides leadership, oversight, and execution for daily ticket scanning at all lifts. This includes verifying that all guests have a valid ticket or pass, have signed a waiver, and confirming guest identity with ticket/pass media before loading the lift. This position handles fraudulent use of passes and tickets with professionalism and efficiency, including documentation of each incident. The Ticket Scanning Supervisor works closely with the Ticket Office and Lift Operations teams and provides exceptional customer service to Granby Ranch guests.

Responsibilities

• Supervise and execute daily operations for Ticket Scanning, ensuring all lifts are staffed appropriately for business volume with functioning scanning equipment, including lining up administrative team members on high-volume days.
• Greet guests with a friendly, welcoming demeanor.
• Scan each ticket/pass media to verify valid chairlift access, signed waiver, and confirm identity matches the person using the media.
• Detain guests whose ticket/pass media does not match identity or is not valid and follow protocol for the situation.
• Lead 4-6 ticket scanning staff, including posting weekly work schedules, approving timecards, processing fraud incentives for payroll, and documenting performance issues.
• Establish positive, productive working relationships with Operations Management and teams.
• Collaborate effectively with IT Administrator, Ticket Office, and Lift Operations teams.
• Manage scanning equipment, ensuring charged batteries and backups are ready daily.
• Manage fraudulent use of passes and tickets in accordance with company policy and through to completion with the guest.
• Maintain a working knowledge of ticket and pass products.
• Assist Lift Operations with lift maze/corral setup.

Requirements

• High school diploma or equivalent required.
• 2 years of customer service experience.
• 2 years of supervisory experience.
• Ability to diffuse confrontational situations.
• Working knowledge of scanning equipment, POS software, and troubleshooting IT issues.
• Strong administrative, communication, and organizational skills.
• Proficiency in MS Office programs (Word, Excel, Outlook, PowerPoint) and ability to learn new software.
• Experience with databases, internet applications, navigation, and word processing.

Skills

• Monitoring and assessing performance to make improvements or take corrective action.
• Effectively conveying information, including speaking to and giving directions to large crowds.
• Using logic and reasoning to identify strengths and weaknesses of alternative solutions.
• Actively looking for ways to help people.
• Communicating effectively in writing for the needs of the audience.

Physical Requirements and Working Conditions

• Ability to work outdoors at 8,000+ feet in all weather conditions.
• Stand and walk for the duration of 8+ hour shifts.
• Perform physical tasks including reaching, bending, sitting, standing, carrying, lifting, kneeling, and squatting.
• Dexterity to operate hand-held scanners and computer keyboards.
• Verbal and auditory abilities necessary for communication with others.
• Ability to stand for long periods and lift up to 30 pounds.
• Availability on weekends, holidays, and some evenings until 7:30 PM.

Benefits

• Paid sick time.
• Free Granby Ranch season pass.
• Free skiing and riding at 15 other Colorado resorts.
• Discounts on in-house food & beverage, rentals, lessons, and retail.
• Year-round/full-time positions qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits, and two weeks of paid time off per year.
• Employee housing available for full-time seasonal and year-round employees.

Pay

$22 per hour.