Ticket Scanner

Reports to: Commercials Ops Manager/Supervisor • Department: Guest Services • Status: Part Time/Full Time Seasonal

About the role

The Ticket Scanner position is responsible for greeting guests and verifying chairlift passengers have a valid ticket or pass for chairlift access, confirming that a waiver has been signed, and verifying the identity on the scanner with that of the pass/ticket media holder. This position requires standing and walking outdoors in variable and sometimes extreme weather conditions interacting with hundreds of guests throughout each shift. In this role, you will also work with the Ticket department selling products at a point-of-sale station including lift tickets, season passes, rental equipment, ski & ride school lessons, events, and more.

Responsibilities

• Greet guests with a friendly, welcoming demeanor.
• Scan each ticket/pass media to verify valid chairlift access, signed waiver, and confirm identity matches person with media being used.
• Detain guests whose ticket/pass media does not match identity or is not valid and follow protocol for the situation.
• Sell, book, and process season passes, lift tickets, rental equipment, ski school lessons, and more in the ticket office.
• Ensure every guest has a signed waiver and has photo uploaded to their profile.
• Review reservation bookings for the following day to be prepared for customer volume.
• Process discounts/vouchers and promotions as required.
• Process credit card transactions and adhere strictly to guest and other privacy policies.
• Ensure proper cash handling procedures are in place and always adhered to.
• Complete closing procedures for individual selling stations.
• Work with other departments to ensure goals are met and processes are effective.
• Maintain a calm, organized, and positive environment.
• Assist with lift maze set up.
• Assist Ticket department with selling tickets, passes, rentals, and ski & ride school.
• Learn how to fit ski & snowboard boots to assist with Rental department when needed.
• Maintain an exceptional level of guest service in all interactions with guests, fellow employees, and other department managers.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent or actively enrolled in High School.
• Customer service experience preferred.

Skills

• Computer literacy and keyboard knowledge.
• Excellent customer service skills.
• Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
• Strong communication skills: talking to others to convey information effectively, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to handle cash and credit card transactions efficiently.
• Ability to understand and carry out written and verbal instructions in English.

Physical Requirements and Working Conditions

• Work outdoors in variable and sometimes extreme weather conditions.
• Ability to stand for long periods of time.
• Ability to lift up to 30 pounds.
• Climbing stairs, walking, and locating guests outside when necessary.
• Standing, walking, dexterity for keyboard, handheld scanner.
• Dexterity, auditory, and visual capabilities for operating scanning equipment and interacting with hundreds of guests per shift.
• All weekends and holidays required.

Pay

$18 per hour

Benefits

• Paid sick time.
• Free Granby Ranch season pass.
• Free skiing and riding at 15 other Colorado resorts.
• Discounts on in-house food & beverage, rentals, lessons, and retail.
• Year-round/full-time positions qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits, and two weeks paid time off per year.
• Employee housing available for full-time seasonal and year-round employees.