Ticket Sales Representative

Join our award-winning team at Historic Tours of America, recognized as one of the Top 3 Employers and Best Leadership in St. Augustine, and a proud winner of the Chamber Member of the Year and Florida’s First Coast Tourism Impact Award. This is an exciting opportunity to showcase your guest services and sales skills while offering our historic tours and attractions.

About the role

Our ideal Ticket Sales Representatives are passionate about helping people and creating memorable vacation experiences. A genuine love of history and our city’s culture is essential. You’ll sell tour packages by leveraging your knowledge of our products, pricing, and ticket options to meet sales goals.

Responsibilities

• Accurately handle monies and receipts from sales, verify and balance cash drawer, and secure ticket inventory and company assets.
• Work independently for extended periods while adhering to established rules to meet guest needs.
• Manage stressful situations and difficult interactions while maintaining a professional and pleasant demeanor.
• Communicate effectively in fluent English with team members and the public.
• Work flexible shifts, including days, evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent (preferred).
• Valid Driver’s License with an acceptable driving record for the past three years (if required to drive on duty).

Skills

• Ability to handle cash transactions and maintain accurate records.
• Strong customer service and conflict-resolution skills.
• Self-motivated with the ability to work independently.
• Fluency in English (reading, writing, and speaking).

Benefits

• Competitive pay: $13/hour + commission (average $17/hour with commission).
• Paid training.
• Full-time employees eligible for 2 weeks of paid vacation, company-sponsored health/wellness plans, paid sick time, and 401K with company matching*.
• Part-time and seasonal employees eligible for paid sick time, 401K with company matching*, and discounts in retail stores.
• Free First Stop Health: 24/7 access to a doctor via phone or computer for employees and dependents (employer-paid).
• Free admission to all company attractions and a fun, upbeat work environment with recognition celebrations.

*Eligibility requirements may apply.