Ticket Sales and Customer Service Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Participate in the development and implementation of ticketing goals and objectives
• Prepare all areas of the Ticket Sales & Customer Service Department's game day duties including restocking inventory
• On Revolution game days, assist with the ticketing events, initiatives, and operations
• Manage all fan pack inquiries and fulfillment
• Aid with periodic ticket-related mailings
• Perform special projects and assignments as business needs dictate

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities

SKILLS AND QUALIFICATIONS

• Must be well organized and capable of coordinating multiple projects simultaneously
• Must be self-motivated, detail-oriented, and possess a strong sense of creativity
• Knowledge of and passion for the sport of soccer is preferred
• Prioritization and customer service strengths are valued
• Preference will be given to candidates with sports management, marketing, or management degrees
• Preference will be given to candidates with prior marketing, sales, or customer service experience
• Ability to regularly lift and/or move up to 50 pounds is required

PHYSICAL DEMANDS

• Must be able to work nights/weekends as needed
• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
• The employee frequently is required to talk or hear
• The employee is occasionally required to reach with hands and arms

WORK ENVIRONMENT

• Normal office environment
• The noise level in the work environment usually moderate but can be loud on event days

CERTIFICATES, LICENSES, REGISTRATIONS

• SafeSport